Shipping & Delivery Policy
Shipping & Digital Delivery
Policy
Policy
Understand how Kravy handles hardware shipping, digital access, and refund eligibility for your POS system.
Last Updated on July 1, 2025
Kravy provides a complete hardware + software billing solution. Once subscribed, you’ll get hardware delivery and instant app access.
Hardware Shipping Policy
Thermal printers and POS devices are shipped securely across India.
At Kravy Technologies Pvt. Ltd., we provide both hardware and software solutions. All hardware orders, including thermal printers and POS devices, are processed within 1–3 business days of payment.
Shipping Details:
You’ll receive tracking details once your product has been dispatched. For any shipping-related inquiries, contact us at support@kravy.in.
Shipping Details:
- Free or discounted delivery may apply to select plans.
- Orders are shipped via trusted logistics partners across India.
- Delivery time varies between 3–7 business days.
You’ll receive tracking details once your product has been dispatched. For any shipping-related inquiries, contact us at support@kravy.in.
Software & Digital Delivery
Instant access to Kravy Billing Software upon subscription activation.
Once your payment is confirmed, you’ll receive access credentials for the Kravy Billing App within 24 hours — often immediately.
This includes:
If you face any issue accessing your software, please contact support@kravy.in.
This includes:
- Dashboard login credentials for cloud billing software
- Device pairing guide for your thermal printer
- Ongoing updates and support during your active plan
If you face any issue accessing your software, please contact support@kravy.in.
Returns, Refunds & Replacements
Hardware returns are eligible only for defective products.
Due to the hybrid nature of our offering (hardware + software), Kravy maintains a clear policy:
Please email report@kravy.in to report defective hardware or delivery issues.
- Hardware can be replaced within 7 days if defective on arrival.
- Software subscriptions are non-refundable once activated.
- All replacements are subject to verification by our support team.
Please email report@kravy.in to report defective hardware or delivery issues.
Need Help with Delivery or Activation?
Our team is ready to assist you with orders, access, or replacements.
For delivery tracking, software access issues, or hardware replacement, please contact us at support@kravy.in or call +91 99999 99999.
Visit us at New Delhi, India
Working Hours: Mon–Sat, 10 AM – 7 PM